NRG POLICIES |
[Web
Hosting Policy] [General Subscriber
Agreement] |
[Internet
Industry Codes of Practice] |
The NRG Acceptable Use Policy is set out below. Please read it carefully. If
you use any NRG Internet service ('Service'), you must comply with
the Acceptable Use Policy. If you fail to comply, NRG may suspend or
terminate your use of the Service. The
Acceptable Use Policy is designed to ensure that your use of the Service
does not break any laws or interfere with the right of other NRG
customers to also use the Service. NRG may change this Policy from time to time. You must check the Policy regularly to ensure that you are aware of your obligations. When
using the Service you must comply with these Terms and Conditions You
must not:
You
are responsible for the use of your account by any other person (whether
you have given them permission to use it or not) and you must ensure
that they also comply. If
we have cause, we may monitor the conduct of your account to determine
whether this policy is being followed. If we monitor the conduct of your account, we will safeguard
your privacy unless to do so would involve us in the concealment of
criminal offences or inhibit the enforcement of this policy. If
we become aware that your use of our service may break the law or that
you have not complied with this policy, we may attempt to contact you
before taking the following action:-
In
the event of taking action under item we reserve the right to delete any
or all of your email, information, software or other content stored on
our system at our sole discretion NRG reserves the right to suspend an account if the subscriber fails to comply with any agreement (including failure to pay charges due) until the breach (if capable of remedy) is remedied, or does, or allows to be done, anything that in NRGs opinion may have the affect of jeopardising the operation of the service. |
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The Subscriber acknowledges that use of the Data, Databases, System and Services may be subject to certain legal regulations, conditions and restrictions. The Subscriber must ascertain and comply with such regulations, conditions or restrictions. Commonwealth legislation allows the Australian Broadcasting Authority ('ABA') to direct NRG to remove certain prohibited Internet content from its servers or prevent users from accessing certain Internet content. NRG may take any steps necessary in order to ensure compliance with any relevant industry code of practice, notification or direction from the ABA, including removing any content (including part or all of a website) from its servers, closing your account or restricting access to a particular website. NRG may take these steps immediately and without notice to you. PERSONAL
WEB PAGES NRG
permits each user to have their own personal web page with a limit of 5
Megabytes of space. Traffic
limits apply and any site exceeding those limits will be liable for
additional traffic charges. For detail, email admin@nrg.com.au NRG
reserves the right to remove any personal web page from the Personal Web
Page area where it is deemed to be commercial by nature of the volume of
Internet traffic attracted to the site or by the content of the site and
levy commercial traffic charges as per NRG’s commercial tariffs. BUSINESS
WEB PAGES NRG
hosts business web pages, virtual domains, etc. Traffic limits apply and
any site exceeding those limits will be liable for additional traffic
charges. For details, email admin@nrg.com.au COMMUNITY
WEB PAGES Hosting
conditions are the same as per personal web pages.
Where the North Coast located community organisation requires
their own domain name, these will be hosted by NRG at no cost however
NRG reserves the right to charge for excess traffic fees as per our
pricing schedule (email admin@nrg.com.au for details).
NRG
requires that any such sites hosted by NRG display a NRG logo on
the index page of the site saying "Proudly hosted by NRG - the
North Coast Community Internet Service Provider" CONTENT
All
services may be used for lawful purposes only. Transmission, storage, or
presentation of any information, data or material in violation of
Australian Broadcasting Authority ('ABA') is prohibited. This includes,
but is not limited to; copyrighted
material, material we judge to be threatening or obscene, or material
protected by trade secret and other statute. In
addition any site selling or promoting Bulk email services is not
allowed Examples
of non-acceptable content or links:
NRG
will be the sole arbiter as to what constitutes a violation of this
provision. The use of our
web servers in any manner connected with pornography, or any illegal use
such as copyright violation, or any use that we deem to be inappropriate
in like manner, whether or not it is specifically illegal, is in direct
violation of our Terms of Service and will result in immediate deletion
of files, and/or immediate termination of services. Links to such
materials are also prohibited. This
paragraph does NOT obligate us to act in a timely manner in this regard,
nor does failure to act constitute our acceptance of any prohibited use. TRAFFIC
GUIDELINES For
detail email admin@nrg.com.au High
Resource Policy Any
site that is deemed as impairing the performance of our servers either
by high disk utilisation, high bandwidth usage, or high CPU usage will
be entered into our "High Resource Customer" program. High
Resource sites are sites that use an excessive amount of system
resources such as bandwidth, Storage or CPU utilisation. It is at
NRGs sole discretion to decide which sites are "High
Resource" sites. Sites who have been deemed as a "High
Resource" site will be subject to the following: -
Verbal or email warning. CGI
Scripts Each
account comes with its own cgi-bin. You are free to use any CGI scripts
you wish, however we reserve the right to disable any CGI script that
effects normal server operation. Any
deliberate attempts to misuse this service will be taken as an
"unauthorised access" attempt Background
Running Programs Currently
we do not allow programs to run continually in the background.
These are considered on a one to one basis and an extra charge
will be incurred based on system resources used and operational
maintenance needed. Commercial
Advertising - Email: Our
servers may not be the source, intermediary, or destination address
involved in the transmission of spam, flames, or mail bombs. Your domain
may not be referenced as originator, intermediary, or reply-to address
in any of the above. We consider spam any mass unsolicited message in
the mediums of Newsgroups and Email. If you are found to have spammed,
then we will immediately, without warning, disable your account. As
such, any violation will result in immediate deactivation of services
without refund. Notwithstanding
any other provisions of this Agreement, NRG in addition to any rights
it may have under law or statute, may forthwith terminate this Agreement
by written notice or without notice to the Subscriber if in its opinion,
the subscriber fails to abide by the NRG Acceptable Use Policy as
published. Server
Abuse: Anybody
trying to access the shell account of any other person/s without
permission from the system operator or owner of the site is strictly
prohibited. Any attempts to undermine or cause harm to a server will
result in immediate deactivation of services without refund. Refusal
of Service: We
reserve the right to refuse or cancel service at our sole discretion. WARRANTY Clients
who are hosted under the NRG Network plan agree to adhere to any and
all special requirements for this plan.
These requirements may change from time to time. 1.
Though we make extreme effort to ensure continuous service, services are
not available 80% of the time. 2.
We are not liable in any way for outages beyond our control, such as
utility companies or similar failures. 3.
Our liability for service outages cannot and will not exceed fees paid
to us for the specific services that were contracted but that we did not
provide. 4.
Typical service outages are for system upgrades (on an "as
required" basis). These outages typically do not exceed thirty
minutes and are scheduled for "off peak" times. 5.
Services may be used for lawful purposes only. We reserve the right to
terminate services supplied for any customer, with or without notice,
who use our services for any unlawful purpose.
We will retain sole and exclusive judgment (excepting official
legal authorities, local or otherwise) to determine whether a particular
practice is lawful or not. 6.
We are not liable, in any way whatsoever, for any content that is
downloaded by others to our systems, or transmitted by others via our
systems. It is not possible
for us to regularly check data, which has been downloaded, nor is it
possible to monitor the content of transmissions. 7.
Payment is to be made in advance for services.
If SUSPENDED, with or without notice.
If services are suspended, a Restoration Fee of $50.00 may be
charged. For ANY PAST DUE
PAYMENT, a LATE PAYMENT FEE of $10.00 may be charged. 8.
If any payment is past due 14 days, services may be TERMINATED, with or
without notice. If services
are terminated, a Restoration Fee of $100.00 may be charged and ALL USER
FILES may be DELETED. 9.
ANY termination of service will result in all user computer files being
DELETED UPON TERMINATION. 10.
Though we have automated systems for backing up files, we are not liable
for any loss of user data. If
RESTORATION is required, we may charge a fee of $50.00 for each
occurrence. 11.
The terms and conditions expressed herein, other than prices, are to be
in effect for the duration that services are rendered. Violation of, or
failure to enforce, any one provision, by either party, will not affect
any other provisions. 12.
Cancellation of Web hosting services is required in writing
(email/fax) to admin@nrg.com.au 13.
Payment for services rendered, or to be rendered, by NRG
and/or assigns and/or agents constitutes explicit agreement by
the purchaser of services to the terms and conditions set forth herein.
This document should be printed by the customer, or prospective
customer, and retained for his records. Failure to print and/or retain
this document does not constitute any lack of agreement, nor does it
imply that the terms are not enforceable. It is the sole responsibility
of the purchaser, or prospective purchaser, of services to ensure that
he and/or she understands and agrees to these terms and conditions as
herein set forth prior to paying for any services. 14.
This document shall be enforceable in accordance within the laws of the
State of New South Wales. 15.
Any dispute with regard to any and/or all-contractual issues shall be
settled by formal arbitration in the State of New South Wales. The
decision of the arbitrator will be binding on all parties involved. The
contracting parties waive any and/or all rights to bring any dispute to
trial. 16.
NRG cannot, and does not, ensure the accuracy or timeliness of any
information provided. 17.
These Terms and Conditions may be changed from time to time, with or
without notice. Neither
NRG, and/or its assigns, employees, representatives, agents, or
contractors thereof, warrant any connection to, transmission over, or
use of, any connection or facilities provided (or failed to be
provided). Further, no warranties are made, whether express or implied,
with regard to the suitability, merchantability, performance, or
business and/or legal consequences of any services provided (or failed
to be provided). NRG and/or contractors assume no responsibility for
any and/or all damages suffered by any and/or all customers for, but not
limited to, loss of data, delays, non-deliveries, mis-deliveries, or
service outages. However, NRG and/or assigns and/or agents will reimburse,
upon written request, any monies paid in advance for any loss of
services contracted to be provided, which exceed a cumulative duration
of four hours per week, providing that the aforesaid loss of service was
due to a problem within our reasonable control. NOTE: that this reimbursement is the MAXIMUM liability accepted and/or to be incurred by NRG and/or agents and/or assigns. |
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NRG |
PARTIES 1.1 NRG Pty Ltd having its registered office at Suite 6/70 Molesworth St, Lismore and is the registered proprietor of the Business Name NRG. 1.2 And the subscriber. BACKGROUND 2.1 "NRG" carries on the business of an Internet Service Provider ("the Service") providing subscribers with electronic access to NRG's network and related services including email, to Customers within Northern NSW. 2.2 The Subscriber wishes to become a subscriber to NRG's System and Services upon the terms of this Agreement. DEFINITIONS AND INTERPRETATION 3.1 In this Agreement the expressions defined below has the following meanings:
APPLICATION OF SPECIAL CONDITIONS
8.3 The Subscriber acknowledges that the Databases, the System and the Services may be discontinued at any time by NRG without notice to the Subscriber if:
9.2 The Subscriber agrees to abide by NRG's Web Page Guidelines as outlined on our web site at
http://www.nrg.com.au/policy.html#web hosting 10.3 NRG will investigate any misuse of the service and may involve police or other law enforcement agencies in doing so. NRG may recover from you any costs of investigating your misuse of the Service. If your use of the service causes losses to NRG or other users, NRG may require you to pay compensation.
12.6 You must not resell or attempt to re-sell the service, or transfer your account to another person without NRG's written consent. 12.8 If a subscriber does not use their dialup account for a period of twelve (12) months, a total of ten (10) hours will be deducted from their credited hours or the account will be disabled until such time as ten (10) hours is paid to NRG or expiry of the
90 day period as described in section 12.7 of this agreement. 13.4 No reduction or refund of any amount payable under clause 13.1 shall apply if this Agreement terminates under clause 19. 13.5
The Subscriber must pay to NRG the User Charges and Subscription Fees specified in its Schedule of Account Services and Fees as varied from time to time by NRG giving to the Subscriber 30 days prior written notice.
15.2 The Subscriber must keep the Subscriber's password secret at all times. NRG may from time to time change the Subscriber's password by notice to the Subscriber.
TERMINATION
19.2
Either party may terminate this Agreement at any time by giving at least 30 days notice in writing to the other party. 19.5 NRG reserves the right to levy a $25 administrative fee on any accounts closed and requiring a refund of purchased hours |
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